Uber Eats driver receives payout after facing discriminatory facial recognition checks

Uber Eats driver awarded payout in discrimination case

Uber Eats driver Pa Edrissa Manjang received a payout after facing discriminatory facial-recognition checks that prevented him from accessing the app for work. Mr. Manjang joined Uber Eats in November 2019 and initially did not have to regularly send selfies to register for jobs. However, in 2021, the app began increasing verification checks, leading to his account being removed due to “continued mismatches.”

Uber stated that the real-time ID check was intended to ensure the safety of all app users and that decisions were made with oversight to avoid negatively impacting someone’s livelihood. The Equality and Human Rights Commission (EHRC) and the App Drivers and Couriers Union supported Mr. Manjang’s case, expressing concerns about the impact of artificial intelligence on his income and labeling the excessive selfie requests as racial harassment.

Mr. Manjang, now reinstated and working in Oxfordshire, viewed the out-of-court settlement as the end of a challenging period. His case shed light on potential issues associated with AI, particularly for low-paid gig economy workers, and he hoped it would contribute to strengthening rights and protections for ethnic minorities in relation to AI.

Baroness Falkner, chair of the EHRC, emphasized Mr. Manjang’s right to understand opaque processes that affected his work without having to resort to legal action. She highlighted previous cases where ethnicity impacted technology use, including in law enforcement, government offices, and educational institutions. These instances underscored the need for greater transparency and accountability in the application of AI technologies.

Leave a Reply