Navigating the Challenges of the Change Healthcare Cyberattack: A Guide for Healthcare Providers and Health Plans

Guide Issued by HHS for Health Plan Providers Affected by Change Healthcare Cyberattack

The Department of Health and Human Services’ Administration for Strategic Preparedness and Response, along with the Centers for Medicare & Medicaid Services, has published a guide to health plan resources for healthcare providers affected by the Change Healthcare cyberattack. This guide includes key information such as health plan contact details to assist providers who are experiencing disruptions or challenges in obtaining payment information.

In an accompanying letter, it was mentioned that many healthcare providers are still encountering significant disruptions due to the cyberattack. Some providers are also facing difficulties in obtaining essential information from health plans regarding prospective payments and other flexibilities. The letter emphasizes the importance of reviewing HHS’ voluntary cybersecurity performance goals to enhance security measures effectively.

The guide serves as a valuable tool to facilitate communication and collaboration between providers and health plans during this challenging time. By providing health plan resources and contact information, healthcare providers can access the support they need to navigate through the aftermath of the cyberattack. It is imperative for providers to proactively seek information and assistance to ensure smooth operations and delivery of care to patients.

Healthcare providers should take advantage of this guide’s recommendations by reviewing their security measures and implementing new ones if necessary. They must also reach out to their health plans promptly to obtain any missing or delayed payments, as well as request any necessary adjustments or flexibility in payment schedules.

The cyberattack has been a significant challenge for healthcare providers across the country, but with the help of resources like this guide, they can overcome these obstacles and continue delivering high-quality care to their patients.

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